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Electronic Bill Presentment and Payment

Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers. About the Author: Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries.

Identity and Memory in Post-Soviet Central Asia: Uzbekistan's Soviet Past (Central Asia Research Forum

Central Asian states have experienced a number of historical changes that have challenged their traditional societies and lifestyles. The most significant changes occurred as a result of the revolution in 1917, the incorporation of the region into the Soviet Union, and gaining independence after the collapse of the USSR. Impartial and informed public evaluation of the Soviet and post-Soviet periods has always been a complicated issue, and the ‘official’ descriptions have often contradicted the interpretations of the past viewed through the experiences of ordinary people. Identity and Memory in Post-Soviet Central Asia looks at the tradition of history construction in Central Asia. By collecting views of the public’s experiences of the Soviet past in Uzbekistan, the author examines the transformation of present-day Central Asia from the perspective of these personal memories, and analyses how they relate to the Soviet and post-Soviet official descriptions of Soviet life. The book discusses that the way in which people in Central Asia reconcile their Soviet past to a great extent refers to the three-fold process of recollecting their everyday experiences, reflecting on their past from the perspective of their post-Soviet present, and re-imagining. These three elements influence memories and lead to selectivity in memory construction, emphasising the aspects of the Soviet era people choose to recall in positive and negative lights. Presenting a broader picture of Soviet everyday life at the periphery of the USSR, the book will be a useful contribution for students and scholars of Central Asian Studies, Ethnicity and Identity Politics.

Vigilance: My Life Serving America and Protecting Its Empire City

NEW YORK TIMES BESTSELLER Two-time New York City police commissioner Ray Kelly opens up about his remarkable life, taking us inside fifty years of law enforcement leadership, offering chilling stories of terrorist plots after 9/11, and sharing his candid insights into the challenges and controversies cops face today. The son of a milkman and a Macy's dressing room checker, Ray Kelly grew up on New York City's Upper West Side, a middle-class neighborhood where Irish and Puerto Rican kids played stickball and tussled in the streets. He entered the police academy and served as a marine in Vietnam, living and fighting by the values that would carry him through a half century of leadership-justice, decisiveness, integrity, courage, and loyalty. Kelly soared through the NYPD ranks in decades marked by poverty, drugs, civil unrest, and a murder rate that, at its peak, spiked to over two thousand per year. Kelly came to be known as a tough leader, a fixer who could go into a troubled precinct and clean it up. That reputation catapulted him into his first stint as commissioner, under Mayor David Dinkins, where Kelly oversaw the police response to the 1993 World Trade Center bombing and spearheaded programs that would help usher in the city's historic drop in crime. Eight years later, in the chaotic wake of the 9/11 attacks, newly elected mayor Michael Bloomberg tapped Kelly to be NYC's top cop once again. After a decade working with Interpol, serving as undersecretary of the Treasury for enforcement, overseeing U.S. Customs, and commanding an international police force in Haiti, Kelly understood that New York's security was synonymous with our national security. Believing that the city could not afford to rely solely on "the feds," he succeeded in transforming the NYPD from a traditional police department into a resource-rich counterterrorism-and-intelligence force. In this vital memoir, Kelly reveals the inside stories of his life in the hot seat of "the capital of the world"-from the terror plots that nearly brought a city to its knees to his dealings with politicians, including Presidents Bill Clinton, George W. Bush, and Barack Obama as well as Mayors Rudolph Giuliani, Bloomberg, and Bill DeBlasio. He addresses criticisms and controversies like the so-called stop-question-and-frisk program and the rebuilding of the World Trade Center and offers his insights into the challenges that have recently consumed our nation's police forces, even as the need for vigilance remains as acute as ever.

Ringling: The Florida Years, 1911-1936

John Nicholas Ringling's years in Sarasota spanned the final quarter-century of his life. On Florida's west coast, as the Ringling's Circus became "the greatest show on earth," he collected Baroque paintings, European decorative art, and Italian statuary, built the ostentatious mansion Ca'd'Zan, developed and marketed most of the barrier islands around Sarasota Bay, and became the focus of a confusing pastiche of acclaim, misconception, and suspicion. Sarasota's Ringling Museum is his priceless cultural legacy to the people of Florida and the world of art--an inheritance at risk for the ten years that Ringling's estate was in probate. The author of this first intensive look at Ringling's presence in Sarasota sets the man against the backdrop of Florida from World War I through the land boom and the turbulent twenties into the depression years and Ringling's lapse into obscurity. Illustrated with nearly fifty black-and-white photographs, many never before published, this is the chronicle of a man, as the foreword claims, "who was not afraid to think or live on a grand scale, who knew what he wanted from life, and from art."

West by West: My Charmed, Tormented Life

He is one of basketball's towering figures: "Mr. Clutch," who mesmerized his opponents and fans. The coach who began the Lakers' resurgence in the 1970s. The general manager who helped bring "Showtime" to Los Angeles, creating a championship-winning force that continues to this day. Now, for the first time, the legendary Jerry West tells his story-from his tough childhood in West Virginia, to his unbelievable college success at West Virginia University, his 40-year career with the Los Angeles Lakers, and his relationships with NBA legends like Bill Russell, Wilt Chamberlain, Kareem Abdul-Jabbar, Magic Johnson, Shaquille O'Neal, and Kobe Bryant. Unsparing in its self-assessment and honesty, WEST BY WEST is far more than a sports memoir: it is a profound confession and a magnificent inspiration.

Discrete Mathematics: Course Guidebook & DVDs (The Great Courses: Science & Mathematics)

Welcome to Discrete Mathematics, a subject that is off the beaten track that most of us followed in school but that has vital applications in computer science, cryptography, engineering, and problem solving of all types. Most of the mathematics taught after elementary school is aimed at preparing students for one subject-calculus, which is the mathematics of how things grow and change continuously, like waves in the water or clouds in the sky. Discrete mathematics, on the other hand, deals with quantities that can be broken into neat little pieces, like pixels on a computer screen, the letters or numbers in a password, or directions on how to drive from one place to another.

Discrete Mathematics: Proofs, Structures and Applications, Third Edition

Taking an approach to the subject that is suitable for a broad readership, Discrete Mathematics: Proofs, Structures, and Applications, Third Edition provides a rigorous yet accessible exposition of discrete mathematics, including the core mathematical foundation of computer science. The approach is comprehensive yet maintains an easy-to-follow progression from the basic mathematical ideas to the more sophisticated concepts examined later in the book. This edition preserves the philosophy of its predecessors while updating and revising some of the content. New to the Third Edition In the expanded first chapter, the text includes a new section on the formal proof of the validity of arguments in propositional logic before moving on to predicate logic. This edition also contains a new chapter on elementary number theory and congruences. This chapter explores groups that arise in modular arithmetic and RSA encryption, a widely used public key encryption scheme that enables practical and secure means of encrypting data. This third edition also offers a detailed solutions manual for qualifying instructors. Exploring the relationship between mathematics and computer science, this text continues to provide a secure grounding in the theory of discrete mathematics and to augment the theoretical foundation with salient applications. It is designed to help readers develop the rigorous logical thinking required to adapt to the demands of the ever-evolving discipline of computer science.

The Now Effect: How a Mindful Moment Can Change the Rest of Your Life

Alleviate stress, ease pain, cultivate emotional freedom, create a healthier brain, and find enlightenment with cutting-edge mindfulness techniques from The Now Effect. You can calm your anxious mind, have greater focus at work and home, feel more empathy toward yourself and others, approach difficulties with more grace and less stress, and be aware of what is most important to you. The secret is in the spaces. A leader in mindfulness psychology, Dr. Elisha Goldstein demonstrates how to use the space between stimulus and response to break free from habitual beliefs and thoughts that don’t serve you. Offering practical techniques to make deep, permanent life changes, Dr. Goldstein’s techniques will allow you to connect to the present moment to make deep, permanent life changes and to connect with the good in life and with what really matters. In essence, this book teaches the foundation for how the now—this very moment—can change the rest of your life. To enhance and ease the reader experience, the text contains Microsoft tags of Dr. Goldstein demonstrating his exercises, and the ebook includes embedded videos.

Show Me the Money: How to Determine ROI in People, Projects, and Programs

From IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is increasing in every organization and department. Now the world’s leading experts on ROI distill their years of experience and research into proven step-by-step tools for determining the value of any project before, during, and after implementation. Jack and Patti Phillips even show how to measure and place value on intangible qualities like leadership, creativity, customer loyalty, employee engagement, and more. Show Me the Money provides a comprehensive system that enables business leaders, analysts, and consultants to make the case for their projects and get buy-in at the beginning, refine them during development, and communicate the ultimate results to all stakeholders once the projects are completed. Easy to read and fortified with case studies, checklists, tips, and tools, Show Me the Money clarifies and resolves the mystery surrounding the allocation of monetary values.

Seeing What Others Don't: The Remarkable Ways We Gain Insights

A renowned cognitive psychologist reveals the science behind achieving breakthrough discoveries, allowing readers to confidently solve problems, improve decision-making, and achieve success. Insights-like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA-can change the world. Yet we know very little about when, why, or how insights are formed-or what blocks them. In Seeing What Others Don't, Gary Klein unravels the mystery. Klein is a keen observer of people in their natural settings-scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himself-and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen. What, for example, enabled Harry Markopolos to put the finger on Bernie Madoff? How did Dr. Michael Gottlieb make the connections between different patients that allowed him to publish the first announcement of the AIDS epidemic? How did Martin Chalfie come up with a million-dollar idea (and a Nobel Prize) for a natural flashlight that enabled researchers to look inside living organisms to watch biological processes in action? Klein also dissects impediments to insight, such as when organizations claim to value employee creativity and to encourage breakthroughs but in reality block disruptive ideas and prioritize avoidance of mistakes. Or when information technology systems are "dumb by design" and block potential discoveries. Both scientifically sophisticated and fun to read, Seeing What Others Don't shows that insight is not just a "eureka!" moment but a whole new way of understanding.

Pluralist Economics
Pluralist Economics Sented by Luis

This book is an authoritative and accessible guide to the pluralist movement threatening to revolutionize mainstream economics. Leading figures in the field explain why pluralism is a required virtue in economics, how it came to be blocked and what it means for the way we think about, research and teach economics. The first part of the book looks at how neoclassical economics gained its stranglehold, particularly in the United States, and how the social and intellectual underpinnings of economics have enabled it to maintain this in the face of inconsistent evidence from the real world. This is then contrasted with different approaches to pluralism. Pluralist Economics then goes on to address the array of arguments for establishing pluralism, showing how economics came to function as a concealed ideology and not as a science, and how value-free economics is an illusion. Finally, it addresses the practical problems presented by this different way of doing economics.

Unworthy: How to Stop Hating Yourself

“Self-loathing is a dark land studded with booby traps. Fumbling through its dark underbrush, we cannot see what our trouble actually is: that we are mistaken about ourselves. That we were told lies long ago that we, in love and loyalty and fear, believed. Will we believe ourselves to death?” —from Unworthy As someone who has struggled with low self-esteem her entire life, Anneli Rufus knows only too well how the world looks through the eyes of those who are not comfortable in their own skin. In Unworthy, Rufus boldly explores how a lack of faith in ourselves can turn us into our own worst enemies. Drawing on extensive research, enlightening interviews, and her own poignant experiences, Rufus considers the question: What personal, societal, biological, and historical factors coalesced to spark this secret epidemic, and what can be done to put a stop to it? She reveals the underlying sources of low self-esteem and leads us through strategies for positive change.

Tumor-Associated Antigens: Identification, Characterization, and Clinical Applications

The first comprehensive and most recent overview of the topic, this ready reference and handbook reviews current knowledge of TAAs, their subclasses, and pinpoints their application areas in medicine. In addition, it emphasizes target identification procedures, the need for an accurate and thorough analysis of the function of TAAs, and the validation of those in clinical settings. The whole is rounded off with an overview of currently approved therapeutic antibodies. The result is a must-have for biologists and oncologists in science, clinics and industry.

Hospital Pre-registration Pharmacist Training (Tomorrow's Pharmacist)

Hospital Pre-registration Pharmacist Training provides a practical explanation for undergraduates and pre-registration trainees on what to expect from a hospital pre-registration training programme. Comprised of tips, hints, past experiences and anecdotes from the authors in their roles as pre-registration tutors, this accessible book provides encouragement and guidance throughout the pre-registration process. Many areas are covered, including: getting to know your workplace, your tutor and team; looking for your first job; preparing for the registration exam; making the transition from student to professional; finding specialist placements. The fourth title in the Tomorrow's Pharmacists series, Hospital Pre-registration Pharmacist Training will be a valuable resource for pharmacy undergraduate students, hospital pre-registration trainees and hospital pre-registration tutors. Also available in this series: The Pre-registration Interview, Registration Exam Questions and MCQs in Pharmaceutical Calculations ."

Economic Indicators For Dummies

Everything you need to easily get a handle on economicindicators In today's volatile, often troubling economic landscape, thereare myriad statistics and reports that paint an economic picturethat can sometimes resemble a work by Jackson Pollock. Thesecomplex and often-conflicting reports could vex even the savviestinvestor. Economic Indicators For Dummies explains how tointerpret and use key global economic indicators to make solidinvestments, aid in business planning, and help develop informeddecisions. In plain English, it breaks down the complex languageand statistics to help you make sense of this criticalinformation. You'll discover how to interpret economic data within thecontext of other sometimes-conflicting reports and statistics, anduse the information to make profitable decisions. You'll understandthe meaning of such data as employment indices and housing andconstruction stats and how they affect stocks, bonds, commoditiesand international markets . . . and how you can use thesestatistics to make investment decisions as well as plan strategicgoals for business growth. Economic Indicators For Dummiesbreaks down dozens of statistics and patterns to give you a betterunderstanding of how various sources of data and information can beused. Breaks down jargon and statistical concepts Covers how to use publicly available economic indicators tobetter position your portfolio, improve returns, and make sensible,long-range business plans Discusses the reliability and timeliness of the collected data,while helping investors prioritize the flow of economic informationto avoid information overload Whether you're an investor, economics student, or businessprofessional involved in making key strategic decisions for yourcompany, Economic Indicators For Dummies has youcovered.

An Introduction to Literature, Criticism and Theory

Fresh, original and compelling, An Introduction to Literature, Criticism and Theory is the essential guide to literary studies. Starting at ‘the beginning’ and concluding with ‘the end’, the book covers topics that range from the familiar (character, narrative, the author) to the more unusual (secrets, pleasure, ghosts). Eschewing abstract isms, Bennett and Royle successfully illuminate complex ideas by engaging directly with literary works – so that a reading of Jane Eyre opens up ways of thinking about racial difference, whilst Chaucer, Raymond Chandler and Monty Python are all invoked in a discussion of literary laughter. Each chapter ends with a narrative guide to further reading and the book also includes a glossary and bibliography. The fourth edition has been revised to incorporate two timely new chapters on animals and the environment. A breath of fresh air in a field that can often seem dry and dauntingly theoretical, this book will open the reader’s eyes to the exhilarating possibilities of both reading and studying literature.

Islam and English Law: Rights, Responsibilities and the Place of Shari'a

Former Archbishop of Canterbury Rowan Williams triggered a storm of protest when he suggested that some accommodation between British law and Islam's shari'a law was 'inevitable'. His foundational lecture introduced a series of public discussions on Islam and English Law at the Royal Courts of Justice and the Temple Church in London. This volume combines developed versions of these discussions with new contributions. Theologians, lawyers and sociologists look back on developments since the Archbishop spoke, and forwards along trajectories opened by the historic lecture. The contributors provide and advocate a forward-looking dialogue, asking how the rights of all citizens are honoured and their responsibilities met. Twenty specialists explore the evolution of English law, the implications of islam, shari'a and jihad, and the principles of the European Convention on Human Rights, family law and freedom of speech. This book is for anyone interested in the interaction between religion and secular society.

An Introduction to EU Competition Law

Succinct and concise, this textbook covers all the procedural and substantive aspects of EU competition law. It explores primary and secondary law through the prism of ECJ case law. Abuse of a dominant position and merger control are discussed and a separate chapter on cartels ensures the student receives the broadest possible perspective on the subject. In addition, the book's consistent structure aids understanding: section summaries underline key principles, questions reinforce learning and essay discussion topics encourage further exploration. By setting out the economic principles which underpin the subject, the author allows the student to engage with the complexity of competition law with confidence. Integrated examples and an uncluttered writing style make this required reading for all students of the subject.

Supplanting the Postmodern: An Anthology of Writings on the Arts and Culture of the Early 21st Century

For more than a decade now a steadily growing chorus of voices has announced that the 'postmodern' literature, art, thought and culture of the late 20th century have come to an end. At the same time as this, the early years of the 21st century have seen a stream of critical formulations proclaiming a successor to postmodernism. Intriguing and exciting new terms such as 'remodernism', 'performatism', 'hypermodernism', 'automodernism”, 'renewalism', 'altermodernism', 'digimodernism' and 'metamodernism' have been coined, proposed and debated as terms for what comes after the postmodern. Supplanting the Postmodern is the first anthology to collect the key writings in these debates in one place. The book is divided into two parts: the first, 'The Sense of an Ending', presents a range of positions in the debate around the demise of the postmodern; the second, 'Coming to Terms with the New', presents representative writings from the new '–isms' mentioned above. Each of the entries is prefaced by a brief introduction by the editors, in which they outline its central ideas, point out the similarities and/or differences from other positions found in the anthology, and suggest possible strengths and limitations to the insights presented in each piece.

Online Social Networking (Hot Topics)

Each title in this series presents a thorough and carefully balanced presentation of the many issues surrounding each topic, objectively exploring important political, social, cultural, economic, moral, historical, and environmental issues, and enabling students to gain a clear understanding of what affects them, their peers, and their community.

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